3 Things to Know When Working with an Adjuster

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Many people deal directly with an adjuster at the insurance company when injured in an accident to get fair compensation. In a large number of cases, you might not need a lawyer if you have a small injury or if the loss is straightforward. Here are a few things you must know about working with an adjuster.

  1. Your adjuster does not work for you. They work for your insurance company. This is true whether they are an employee of the insurance company or an “independent” adjuster who looks after your injury case.
  2. An adjuster may also be called a “claims representative” or a “customer service representative.” That changes nothing; they still work for the insurance company.
  3. The insurance adjuster’s job is to settle your claim as cheaply as possible. Their job is not to ensure that you receive all the compensation that you may deserve.

The majority of adjusters you meet will be professional and pleasant. However, keep in mind that their job is to settle fast and settle for the least amount possible.

About the Author: Brenda Hollingsworth

Brenda Hollingsworth co-founded Ottawa’s Auger Hollingsworth in 2005 with her husband Richard Auger. Together, their mission was to create a personal injury law firm for Eastern Ontario that is unrivalled in the province for customer service and legal expertise. Brenda was named an Ottawa Business Journal Forty Under 40 award recipient and took home the Women’s Business Network’s Businesswoman of the Year award in the Professional category. She was also recognized as one of Ottawa Life Magazine’s “Top 50 People in the Capital.” She is often quoted as an expert and has appeared in media outlets such as CTV, The Globe and Mail, National Post, Ottawa Citizen, Sun Media, CBC, Toronto Star, Montreal Gazette, CFRA and many legal publications.

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