How We Handle Delays (And What We Do to Keep Your Case Moving)

One of the most common concerns clients have is whether their case is “taking too long.” At Auger Hollingsworth, we understand how frustrating it can feel when progress seems slow—especially when you’re dealing with pain, stress, or financial pressure. The truth is, delays happen in almost every case—but you should know what causes them, and more importantly, how we work behind the scenes to keep things moving.

Why Delays Happen in Personal Injury Cases

Even when we’re moving as quickly and efficiently as possible, there are some parts of the legal process that are outside our control. The most common sources of delay include:

• Medical record requests: Hospitals, clinics, and specialists can take 6 to 12 weeks or more to provide records—even when we’ve paid their fees and followed up multiple times.
• Insurance forms and benefits: Adjusters are often slow to respond, especially when they are juggling large caseloads.
• Scheduling assessments or medical exams: Coordinating with specialists, insurers, and sometimes opposing counsel can take weeks or even months.
• Your recovery process: If your injuries are still evolving, it’s often not in your best interest to rush to settlement. We wait until we have a clear picture of your long-term needs before making a demand.
• Court availability: If your case involves litigation, court dates and motion hearings can take time to secure.

What We’re Doing Behind the Scenes

Even if you haven’t heard from us in a week or two, we are always working to advance your case. Our team—made up of your lawyer, licensed paralegal or law clerk, and client care coordinator—is:

• Following up repeatedly with medical providers and insurance companies
• Reviewing incoming records and adding them to your file
• Strategizing next steps and preparing documentation
• Updating internal timelines and coordinating with experts
• Responding to correspondence from opposing counsel

We track every outstanding request and escalate delays when necessary. If a provider or insurer continues to stall, we take additional steps to push forward—sometimes even involving procedural action.

How You Can Help

You can help reduce avoidable delays by:

• Letting us know when you see a new doctor or specialist
• Responding promptly when we ask for forms or information
• Telling us about any changes in your health or treatment

When we work together, we’re able to keep your case progressing even in the face of third-party slowdowns.

We Never Forget About Your Case

Delays can be frustrating, but they’re rarely a sign that something is wrong. In fact, the best cases are often built slowly and deliberately, with the right records, expert opinions, and timing.

At Auger Hollingsworth, we don’t just wait—we monitor, follow up, and move your case forward at every opportunity.

If you’re ever unsure, just ask. We’re always happy to update you—and to remind you that we’ve got your back.